When engaging with The Coffee Club Consultancy, you have at your disposal an expert, skilled in communication, leadership, sales and transformation. With a wealth of experience with SME’s, international and start-up organisations, as well as performance, career and executive coaching, I provide a full service for people development that includes team building, motivational and talent development and refined end to end recruiting.
I typically have been engaged on:
• A problem needing resolution that goes beyond the remit of the business and is not training or coaching• Transformation improvement including managing the resistance to change• Organisational sensitivities• A required solution involving major business changes• Internal resistance to change• Sales and customer service performance improvement• Project initiation and leadership through to conclusion• A business not having the in-house expertise or bandwidth
Every organisation is different. My consulting starts when we first meet, understanding the people, its leadership, culture and functionality as well as getting to the crux of the problem. This enables a successful outcome. I am expert in working in a methodical, collaborative and stimulating way. These are your people I am working with. I will ensure I have a full understanding of your must haves as well as desired outcomes. I am experienced, skilled and qualified and have clear operating frameworks to ensure my clients are delighted.
A simplified view of what I do:
• CLARIFYING - problems, issues or goals• ANALYSING - root causes and other contributing elements• REVIEWING - problems, issues or goals and where these sit in the organisation, strategy and operation• SOLVING - best cause of action and which will bring the most business benfits• PLANNING - Plan and execute the project solution(s)
Successful projects have included:
Large international consumer tech businessRealignment of UK sales training and delivery, resulting in improved performance against market leaders and increased market penetration.
The world’s 4th largest water utilityTransformation of the customer service training and quality process enabling improved customer team leader effectiveness resulting in improved customer satisfaction metrics and improved quality scores.
Mid-sized local authorityInnovative career and job club pulling together of support workers and training providers from Job Centre Plus, Amersham College, Bucks County Council and The Shaw Trust. Endorsing the local MP Steve Baker, the funded programme delivered ground-breaking support, advice and guidance enabling people to find employment and to access induction and training.
Leading international telecoms businessDeveloping learning portals and educational tools to enable field and remote workers to access central learning initiatives for the UK's leading mobile provider. This lead to reduced costs and improved employee engagement data.
International Training ConsultancyDesigning and delivering executive level training for a range of clients operating within oil and gas, financial regulation, armed forces and central government with operations in the UK, Nigeria, Dubai and the US.ping learning portals and educational le field and remote workers to access central learning initiatives for the UK's leading mobile provider. This lead to r